Job Description
Are you looking to launch your career in the heart of Ohio? Columbus Tech Solutions is urgently hiring for Entry-Level Customer Service positions. We are looking for passionate individuals who are ready to learn, grow, and represent a leading industry brand.
Whether you are a recent graduate or looking to switch careers, our comprehensive training program ensures you have the tools you need to succeed. We value dedication and offer a clear path for advancement within our company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Resolve customer issues and complaints professionally to ensure high satisfaction rates.
- Process orders, returns, and account updates with precision.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with the sales and support teams to improve overall service delivery.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer literacy and typing speed of 40+ WPM.
- Enthusiastic attitude and a desire to learn new skills.