Job Description
Join our dynamic team at Apex Solutions Group as we rapidly expand our Indianapolis operations! We're seeking motivated entry-level professionals to launch their careers in customer support. This urgent hiring opportunity offers comprehensive training, mentorship, and clear growth pathways within a thriving tech services company.
Our ideal candidates are passionate about problem-solving and eager to learn in a fast-paced environment. Enjoy competitive benefits, flexible scheduling options, and a collaborative workplace culture that values innovation and professional development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Document cases accurately in our CRM system and maintain detailed records
- Collaborate with technical teams to resolve complex customer issues
- Contribute to process improvements for customer service workflows
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects as assigned by team leadership
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or technical support experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to multitask and prioritize in a fast-paced environment
- Basic technical troubleshooting aptitude
- Valid work authorization for US employment