Job Description
Join our dynamic team at Indianapolis Community Center! We're urgently seeking passionate part-time Customer Service Specialists to deliver exceptional experiences to our diverse community members. This flexible role offers immediate start with competitive compensation and growth opportunities. If you thrive in fast-paced environments and want to make a real impact in Indianapolis, apply today!
Responsibilities
- Handle 25-30 daily customer inquiries via phone, email, and in-person
- Process registrations and payments for community programs using our CRM system
- Resolve service issues within 24 hours with 95% customer satisfaction
- Collaborate with program coordinators to update event schedules and materials
- Maintain accurate records in Salesforce database with daily updates
- Support community outreach initiatives during weekend events
- Assist with facility orientation and safety protocols for new visitors
Qualifications
- High school diploma or equivalent required, college preferred
- 1+ years customer service experience in high-volume settings
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional communication skills with multilingual ability a plus
- Flexible availability including evenings and weekends
- Valid Indiana driver's license for occasional off-site duties
- Ability to stand for 4+ hours during shift rotations
- Background check and CPR certification required