Job Description
Join our dynamic team immediately! Innovate Solutions Group is seeking a motivated Part-Time Customer Service Specialist to deliver exceptional experiences in our Charlotte office. This role offers flexible scheduling (20-25 hrs/week) with competitive pay and rapid onboarding. Perfect for students or professionals seeking supplemental income while gaining valuable experience in a fast-paced tech environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot software problems efficiently
- Document interactions in CRM systems with precise attention to detail
- Collaborate with technical teams to escalate complex issues
- Maintain comprehensive knowledge of product offerings and services
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Valid North Carolina driver's license (if local travel required)