Job Description
Join our dynamic team at NexCare Solutions as a Part-Time Customer Service Specialist in Columbus, OH. We're hiring immediately for a flexible 20-25 hour/week role with competitive pay and growth opportunities. As a key point of contact for our healthcare clients, you'll deliver exceptional support while gaining valuable experience in a fast-paced environment. Enjoy our modern downtown office, comprehensive training, and a supportive culture that values work-life balance. Perfect for students or professionals seeking supplemental income with immediate start dates.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing and service issues using CRM software while maintaining HIPAA compliance
- Process patient registrations and verify insurance eligibility for healthcare partners
- Collaborate with clinical teams to coordinate patient care transitions
- Document all interactions accurately in Salesforce database
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or healthcare support experience preferred
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication skills with ability to de-escalate sensitive situations
- Flexible schedule availability including evenings and weekends
- Valid Ohio driver's license and reliable transportation
- Basic medical terminology knowledge a plus