Job Description
Immediate opening for energetic part-time professionals in Atlanta! Join our dynamic team at Metro Connect Solutions where we deliver exceptional customer experiences. This flexible role offers 25-30 hours/week with evening/weekend availability required. Perfect for students, career changers, or those seeking supplemental income.
We provide comprehensive training and a collaborative environment focused on growth. If you're a natural problem-solver with a passion for helping others, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Process orders and update customer records accurately
- Collaborate with support teams to resolve complex cases
- Maintain detailed documentation of all interactions
- Meet performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Reliable transportation to downtown Atlanta office