Job Description
Join our dynamic team at Coastal Connect Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our growing client base in Virginia Beach. This immediate-hire opportunity offers flexible scheduling and a collaborative environment where your communication skills shine. Enjoy competitive compensation, comprehensive training, and the chance to grow with a forward-thinking company.
Responsibilities
- Handle high-volume inbound/outbound calls and digital customer inquiries with professionalism
- Resolve customer issues using CRM systems and established protocols
- Process transactions, returns, and service requests accurately
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer interaction records in Salesforce
- Identify opportunities to upsell products and services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail setting
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic math skills for transaction processing
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset