Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Charlotte, NC! We're seeking motivated individuals to start immediately and deliver exceptional client experiences. This flexible role offers competitive pay, growth opportunities, and a supportive work environment. Perfect for students, career changers, or those seeking supplemental income. Apply today and begin your journey with us this week!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with team members to improve service processes
- Process transactions and manage billing inquiries
- Contribute to weekly performance metrics
- Attend mandatory training sessions
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work flexible hours including weekends
- Basic computer literacy and typing skills
- Positive attitude under pressure
- Valid NC driver's license (if field visits required)