Job Description
Join Austin's fastest-growing customer service team! We're seeking enthusiastic Part-Time Customer Service Specialists to start immediately. Enjoy flexible scheduling, competitive pay, and training provided. Perfect for students or professionals seeking work-life balance in Austin's vibrant tech hub.
What We Offer:
- Weekly pay with direct deposit
- Free parking and metro-accessible location
- Comprehensive product training
- Performance-based bonuses
- Growth opportunities into full-time roles
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary CRM system
- Process orders and troubleshoot billing discrepancies
- Document all interactions in Salesforce with 98% accuracy
- Collaborate with tech teams to escalate complex issues
- Maintain 95% customer satisfaction score
- Participate in weekly team improvement workshops
Qualifications
- High school diploma or equivalent required
- 6 months customer service experience preferred
- Proficient in Microsoft Office Suite
- Typing speed of 40+ WPM
- Available 20-25 hours/week (flexible scheduling)
- Ability to start training within 48 hours
- Strong problem-solving and conflict resolution skills
- Must pass background check and drug screen