Job Description
Join our dynamic team at Coastal Connect Solutions and make an immediate impact! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base in Virginia Beach. This urgent opening offers flexible scheduling and the opportunity to develop valuable communication skills in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues and troubleshoot product problems
- Process orders and manage customer accounts efficiently
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain accurate customer records
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company protocols and service standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings and weekends
- Positive attitude with problem-solving mindset
- Valid Virginia driver's license preferred