Job Description
Join our dynamic team at TechFlow Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our growing client base in Seattle's vibrant tech sector. This immediate opening offers flexible scheduling and the opportunity to work with innovative products in a collaborative environment. Perfect for students or career changers seeking work-life balance without compromising impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with industry-leading response times
- Resolve technical issues using our proprietary CRM system and knowledge base
- Document interactions in Salesforce and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Proactively identify upsell opportunities based on customer needs
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in SaaS or tech industry
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital environments
- Available to work 20-25 hours/week including weekends
- Compensation includes performance-based incentives