Job Description
Join our dynamic team immediately! TechFlow Solutions is seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences in our Dallas headquarters. This role offers flexible hours (20-25 hrs/week) with the opportunity to grow within our innovative tech environment. Ideal for students, career changers, or professionals seeking work-life balance.
Our culture thrives on collaboration and innovation, offering competitive compensation and a modern workspace in downtown Dallas. If you're a problem-solver with excellent communication skills, apply today and start making an impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with patience and clarity
- Document interactions in CRM systems with precision
- Collaborate with technical teams to escalate complex issues
- Maintain product knowledge through continuous training
- Support customer retention through proactive communication
- Meet performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency in CRM software (Salesforce experience a plus)
- Strong problem-solving and multitasking abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to work weekends/evenings as needed
- Basic technical troubleshooting knowledge