Job Description
Immediate Opening! Join Our Atlanta Team Today! GlobalConnect Solutions is urgently seeking energetic Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base. This is your opportunity to launch or advance your career in a dynamic, supportive environment with competitive compensation and flexible scheduling.
What We Offer:
- Competitive hourly pay + performance incentives
- Comprehensive paid training
- Flexible weekday/weekend shifts
- Health benefits for part-time employees
- Clear career advancement path
Be part of a company that values your growth and celebrates your contributions!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM tools and escalation protocols
- Process orders, returns, and service requests with 100% accuracy
- Document all interactions in Salesforce and maintain detailed case notes
- Collaborate with sales and technical teams to resolve complex issues
- Meet/exceed KPIs for customer satisfaction (CSAT) and first-contact resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in fast-paced environment
- Proficient with CRM systems (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving abilities with customer-centric mindset
- Available to work evenings/weekends (20-30 hours/week)
- U.S. work authorization required