Job Description
Join our dynamic team at Apex Retail Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our growing client base in Charlotte. This immediate-hiring position offers flexible hours and competitive compensation in a fast-paced retail environment.
As a key member of our customer experience team, you'll directly impact client satisfaction while gaining valuable retail operations experience. Our collaborative culture provides growth opportunities for motivated professionals who excel in problem-solving and relationship-building.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Resolve product and service issues through solution-oriented communication
- Assist with inventory management and visual merchandising tasks
- Collaborate with team members to ensure seamless store operations
- Uphold company standards for cleanliness and safety in all customer-facing areas
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months experience in customer service or retail environment
- Proficiency with POS systems and basic office software
- Strong verbal communication and active listening skills
- Ability to work flexible shifts including evenings and weekends
- Valid North Carolina driver's license (if travel required)
- Background check and drug screen required