Job Description
Join our dynamic team immediately! Pacific Retail Solutions is seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base. This role offers flexible scheduling and the opportunity to grow within a supportive retail-tech environment. If you thrive in fast-paced settings and excel at problem-solving, apply today and start making an impact tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using CRM tools while maintaining SLA compliance
- Process orders, returns, and exchanges with precision and attention to detail
- Collaborate with sales and support teams to ensure seamless customer journeys
- Document interactions accurately in Salesforce and identify upsell opportunities
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- 1+ years of customer service experience in retail or tech industry
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with Salesforce, Zendesk, and Microsoft Office Suite
- Ability to multitask in high-volume environments with composure
- High school diploma or equivalent; college degree preferred
- Available to work evenings/weekends (20-30 hrs/week)
- Must pass background check and drug screening