Job Description
Join Atlanta Retail Solutions' dynamic team as we expand our customer service operations! We're seeking energetic individuals to deliver exceptional support to our growing client base. This is an immediate opportunity to gain valuable experience in a fast-paced retail environment with flexible scheduling options. Our Atlanta headquarters offers a collaborative atmosphere and clear growth paths for dedicated team members.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat channels
- Process orders, returns, and exchanges with precision
- Resolve billing discrepancies and product-related issues
- Maintain detailed customer interaction records in CRM systems
- Collaborate with sales and logistics teams for seamless service
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Previous retail or e-commerce experience a plus