Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in Minneapolis! Join our award-winning retail team and deliver exceptional experiences to high-value clients. This urgent role offers flexible scheduling and competitive compensation with growth potential into full-time positions.
We're seeking a proactive problem-solver with a passion for customer excellence. Enjoy a vibrant downtown location, comprehensive training, and a supportive team environment. Perfect for students or professionals seeking flexible hours.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with exceptional professionalism
- Process returns/exchanges while maintaining brand standards and inventory accuracy
- Upsell premium products using consultative sales techniques
- Collaborate with cross-functional teams to resolve complex customer issues
- Utilize CRM software to document interactions and track performance metrics
- Support seasonal inventory audits and store merchandising initiatives
- Train new staff on customer service protocols and product knowledge
Qualifications
- Minimum 1 year customer service or retail experience required
- Strong conflict resolution and active listening skills
- Proficiency with POS systems (e.g., Square, Shopify) and CRM software
- Ability to work flexible shifts including evenings and weekends
- Excellent communication skills with attention to detail
- Valid Minnesota driver's license and reliable transportation
- Must pass background check and drug screening