Job Description
Join our dynamic team at SwiftServe Solutions as we expand our Fort Worth operations! We're urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional client experiences in a fast-paced environment. This role offers flexible scheduling (15-25 hours/week) and competitive compensation with growth opportunities. Perfect for students, career changers, or professionals seeking supplemental income.
Why Join Us?
- Immediate start date with paid training
- Modern downtown workspace with free parking
- Employee discounts on partner services
- Health stipend for part-time staff
Responsibilities
- Handle 40+ customer inquiries daily via phone/email/chat
- Process transactions and resolve billing discrepancies
- Update CRM systems with accurate client data
- Collaborate with cross-functional teams on escalations
- Meet/exceed monthly performance metrics (95% satisfaction)
- Train on new product launches quarterly
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Strong attention to detail with data entry
- Positive attitude under pressure
- Bilingual (English/Spanish) preferred