Job Description
Join our dynamic team in San Antonio and start working this week! We're seeking a motivated Part-Time Customer Service Specialist to deliver exceptional client experiences. This role offers flexible hours (20-25 hrs/week) and immediate training for quick onboarding. Ideal for students, career changers, or those seeking supplemental income. Competitive compensation with performance bonuses and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with step-by-step guidance
- Update and maintain client records in CRM systems
- Collaborate with cross-functional teams for complex cases
- Document interactions and identify process improvement opportunities
- Meet daily performance metrics (response time, resolution rate)
Qualifications
- High school diploma or equivalent; college students welcome
- 1+ years customer service or tech support experience
- Proficient in Microsoft Office and CRM platforms
- Available to start immediately and work weekday afternoons/evenings
- Strong problem-solving and communication skills
- Ability to multitask in fast-paced environment
- Spanish fluency a plus (not required)