Job Description
Join our dynamic team at Nexus Solutions Group in Jacksonville, FL! We're seeking motivated individuals to start immediately in our part-time customer service role. Enjoy flexible scheduling, competitive pay, and the opportunity to grow with a forward-thinking company. Interviews happening this week! Perfect for students, professionals seeking supplemental income, or career changers. Apply today and start earning as soon as Monday!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and account modifications using CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Document interactions and maintain accurate case records
- Contribute to process improvement initiatives
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficient with Microsoft Office Suite and CRM platforms
- Strong problem-solving and communication skills
- Ability to work flexible shifts including evenings/weekends
- Professional demeanor with customer-centric mindset
- Basic typing speed of 40+ WPM
- Reliable transportation to Jacksonville location