Job Description
Join Tampa Bay Solutions immediately as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive pay, and a vibrant team environment. Perfect for students or professionals seeking supplemental income. Apply today and start your new career adventure in sunny Tampa!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing and service issues with professionalism and empathy
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Contribute to process improvement initiatives
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities
- Positive attitude with customer-first mindset
- Valid Florida ID and reliable transportation