Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in Sacramento! Join our award-winning community-focused team and deliver exceptional support to diverse clients. This flexible role offers competitive pay, remote work options, and a supportive environment perfect for students or professionals seeking work-life balance. If you thrive in fast-paced settings and want to make a real impact, apply today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, scheduling, and service issues with empathy and efficiency
- Update and maintain accurate client records in CRM systems
- Collaborate with cross-departmental teams for seamless service delivery
- Identify upsell opportunities to enhance community engagement
- Document interactions and report recurring trends to leadership
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Zendesk, Salesforce, or similar platforms
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent (college preferred)
- Bilingual (English/Spanish) highly desirable
- Strong problem-solving and conflict resolution abilities