Job Description
Join CityServe Solutions as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking energetic professionals to deliver exceptional support to our diverse client base in the Philadelphia area. Enjoy flexible scheduling, competitive compensation, and a dynamic team environment where your contributions are valued. Perfect for students, career changers, or those seeking supplemental income. Start your rewarding journey with us today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product-related concerns efficiently
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues when necessary
- Meet daily performance metrics including response time and resolution rates
- Contribute to continuous improvement of customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Strong problem-solving abilities and conflict resolution skills
- Proficient with CRM software and Microsoft Office Suite
- Excellent verbal/written communication skills in English
- Ability to work flexible shifts including evenings/weekends
- Philadelphia residency required for in-office support