Job Description
Join our dynamic team at Ohio Retail Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional experiences to our clients. This immediate opening offers flexible scheduling and opportunities for growth in a supportive environment. If you thrive in fast-paced settings and enjoy problem-solving, apply today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and product complaints efficiently
- Process orders and maintain accurate transaction records
- Collaborate with sales team to upsell relevant products
- Update CRM databases with customer interaction details
- Contribute to team performance targets and quality metrics
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening
- Ability to work flexible shifts including evenings/weekends
- Basic knowledge of retail systems or CRM software