Job Description
Join our dynamic team at Nexus Solutions, where innovation meets opportunity! We're seeking passionate individuals to fill immediate part-time customer service roles in our Indianapolis headquarters. As a Customer Service Specialist, you'll be the face of our brand, delivering exceptional experiences that drive loyalty and growth. Enjoy flexible scheduling, competitive compensation, and a supportive environment that values your contribution. If you're ready to launch your career with a forward-thinking company, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders, returns, and exchanges accurately
- Collaborate with sales team to identify upsell opportunities
- Maintain detailed customer interaction records in CRM system
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Available to work evenings/weekends (20-25 hrs/week)
- Positive attitude and problem-solving mindset