Job Description
Join Our Dynamic Team Today
We are seeking a motivated Part-Time Customer Service Representative to join our growing team in Mesa, AZ. If you are looking for immediate employment with flexible hours and a supportive environment, this is the perfect opportunity for you.
At Horizon Tech Support, we pride ourselves on delivering exceptional service to our clients. As a part-time team member, you will play a crucial role in resolving customer inquiries and ensuring high satisfaction levels.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve complex issues and escalate tickets when necessary to ensure customer satisfaction.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the sales and technical teams to provide comprehensive solutions.
- Identify opportunities for upselling products and services.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Previous customer service or call center experience is a plus but not required for immediate hires.
- Strong verbal and written communication skills.
- Proficiency with computers and standard office software (Microsoft Office Suite).
- Ability to work flexible hours, including evenings and weekends.
- A positive attitude and a commitment to providing top-tier service.