Job Description
Join a leading team in Houston, TX looking for talented individuals to fill immediate part-time positions. We are committed to providing exceptional service and are seeking friendly, reliable candidates to join our customer support team.
As a Part-Time Customer Service Representative, you will play a crucial role in ensuring our clients have a seamless experience. We offer a competitive hourly wage, flexible scheduling, and opportunities for career advancement within our organization.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Immediate Start: Start earning right away.
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Professional Development: Ongoing training and mentorship.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve complex issues and escalate cases to supervisors when necessary.
- Process orders, returns, and refunds accurately.
- Maintain a deep understanding of company products and services to provide accurate information.
- Document customer interactions and feedback in the CRM system.
- Collaborate with the sales and support teams to improve customer satisfaction scores.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with Microsoft Office Suite and basic computer skills.
- Ability to work independently and manage time effectively in a remote or hybrid environment.
- Must be authorized to work in the United States.