Job Description
Are you a proactive problem-solver looking for a flexible opportunity in the heart of North Carolina? Apex Support Solutions is currently seeking dedicated Part-Time Customer Service Representatives to join our dynamic team in Charlotte, NC. If you are ready to start this week and contribute to a world-class support experience, we want to hear from you!
We offer a competitive hourly rate, a collaborative work environment, and the flexibility you need to balance your life. Whether you are looking for a secondary income stream or a stable part-time career, this is your chance to shine.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer complaints and issues efficiently while maintaining a positive brand image.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Process orders, returns, and refunds according to company policy.
- Identify opportunities to upsell products or services to existing clients.
- Provide feedback to management regarding common customer issues.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work a flexible schedule, including weekends or evenings if needed.
- Basic computer navigation skills and ability to learn new software quickly.
- A friendly, patient, and professional demeanor.