Job Description
Are you looking for immediate work in Milwaukee, WI?
Metro Support Services is currently seeking dedicated individuals to join our growing team. We pride ourselves on providing exceptional customer experiences and offer a dynamic work environment for those looking to advance their careers with flexible hours.
Why Join Our Team?
- Immediate Start: Onboarding begins immediately upon selection.
- Flexible Scheduling: Choose shifts that fit your lifestyle and availability.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: Potential for full-time placement and career advancement.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process transactions and maintain accurate records of customer interactions within our CRM system.
- Collaborate with team members to improve service protocols and operational efficiency.
- Stay updated on product knowledge and company policies to provide accurate information.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory for immediate hires.
- Strong verbal and written communication skills.
- Proficiency with basic computer applications and CRM software (training provided).
- Ability to work independently and manage time effectively in a fast-paced environment.
- Reliable internet connection for remote or hybrid options.