Job Description
Join our dynamic team at Innovate Solutions Inc. as a Part-Time Customer Service Associate! We're seeking energetic individuals to deliver exceptional support to our tech clients in San Jose. This role offers flexible scheduling and immediate start for candidates ready to make an impact. Enjoy competitive pay, modern workspace benefits, and opportunities for growth in a thriving tech hub.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and provide product guidance
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex cases
- Contribute to process improvement initiatives
- Support sales team with client onboarding and follow-ups
- Maintain knowledge of product updates and company policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Proficient in CRM systems (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge
- Availability for 20-25 hours/week (flexible scheduling)
- Positive attitude and team-oriented mindset