Job Description
Are you looking for a part-time job in Nashville that lets you start this week? Nashville Tech Solutions is currently hiring a Part-Time Customer Experience Specialist. We value flexibility, professionalism, and a can-do attitude. If you are ready to jump in and make an impact immediately, we want to hear from you.
As a part-time team member, you will play a crucial role in our customer retention strategy. You will work in a dynamic, fast-paced environment with a team that prioritizes employee growth and work-life balance. This is an excellent opportunity for students or professionals looking to supplement their income with a rewarding role.
Responsibilities
- Handle Customer Inquiries: Respond to incoming emails and phone calls regarding products and services in a professional and timely manner.
- Issue Resolution: Troubleshoot basic customer issues and provide effective solutions to ensure high satisfaction rates.
- Documentation: Maintain accurate and up-to-date records of all customer interactions and transactions within our CRM system.
- Feedback Collection: Gather customer feedback and relay it to the product and management teams to help improve our services.
- Support Campaigns: Assist in executing customer outreach campaigns and promotional activities.
Qualifications
- Availability: Must be available to work flexible hours, including evenings and weekends (part-time schedule).
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Technical Skills: Proficiency with basic computer applications and familiarity with CRM software is a plus.
- Reliability: A reliable internet connection and dedicated workspace if working remotely.
- Experience: Previous customer service experience is preferred but not strictly required for the right candidate.