Job Description
Are you looking for a flexible opportunity in Houston, TX that allows you to start this week? Houston Connect Solutions is currently seeking a dedicated Part-Time Customer Service Representative to join our growing team. We pride ourselves on delivering top-tier support to our clients and are looking for individuals who are ready to hit the ground running.
In this role, you will serve as the first point of contact for our valued customers, ensuring their inquiries are resolved with professionalism and efficiency. We offer a dynamic work environment, competitive pay, and the chance to advance your career in customer relations.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Immediate Start: Onboarding is fast-paced for those ready to work immediately.
- Competitive Pay: Earn between $15.00 and $22.00 per hour based on experience.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails.
- Resolve customer issues and complaints with patience and empathy.
- Accurately document all customer interactions and transactions in the CRM system.
- Provide accurate information regarding products, services, and company policies.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Identify opportunities to upsell products based on customer needs.
Qualifications
- High school diploma or equivalent required; associate's degree preferred.
- Minimum of 1 year of experience in customer service or call center operations.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer systems.
- Ability to work independently and manage time effectively.
- Must be willing to work flexible hours, including evenings and weekends.