Job Description
Join our dynamic team at SwiftServe Solutions as a Part-Time Customer Service Associate and make an immediate impact! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in Columbus. This flexible role offers competitive pay, on-the-job training, and opportunities for advancement. Perfect for students, parents, or professionals seeking work-life balance. Apply today and start your rewarding journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve product/service issues using CRM tools and established protocols
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Document all interactions in our customer relationship management system
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Available to work evenings/weekends (20-25 hours/week)