Job Description
Join our award-winning team at Nexus Retail Group as we revolutionize customer engagement in the heart of Silicon Valley. We're seeking dynamic Part-Time Customer Experience Specialists to deliver exceptional service at our flagship San Jose location. This immediate opening offers competitive compensation, flexible scheduling, and growth opportunities within a Fortune 500 environment. Perfect for students, career-changers, or professionals seeking work-life balance.
Why Nexus?
• Industry-leading training programs
• Employee discounts on premium products
• Health benefits for part-timers (20+ hrs/week)
• Modern, tech-forward workspace
Responsibilities
- Deliver personalized customer consultations using CRM systems
- Resolve complex inquiries through multi-channel support (phone, chat, in-person)
- Process transactions and maintain accurate inventory records
- Collaborate with cross-functional teams on customer experience initiatives
- Implement upselling strategies to exceed quarterly targets
- Train new staff on service protocols and product knowledge
- Analyze customer feedback to drive service improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or retail experience
- Proficiency with Salesforce, Zendesk, or similar platforms
- Exceptional communication in English (bilingual Spanish a plus)
- Ability to work evenings/weekends (flexible scheduling)
- Basic math and inventory management skills
- Valid California driver's license (if applicable to role)
- Pass background check and drug screening