Job Description
Are you looking for a high-impact opportunity in the heart of Silicon Valley? Apex Systems is currently hiring a dedicated Night Shift Technical Support Specialist to join our 24/7 operations team.
We are offering an immediate start for qualified candidates. If you thrive in a fast-paced environment and have a passion for solving complex technical issues, this is your chance to advance your career.
Why Apply?
- Immediate Start: Available to start this week.
- Competitive Compensation: $65,000 - $85,000 base salary.
- Modern Facilities: Work in a state-of-the-art office in San Jose.
- Benefits: Full medical, dental, and vision coverage.
Responsibilities
- Provide expert 2nd and 3rd level technical support for hardware, software, and network infrastructure.
- Troubleshoot and resolve complex user issues via phone, email, and remote desktop tools.
- Monitor system health and respond to critical alerts during the night shift.
- Document all incidents and resolutions accurately in the ticketing system.
- Collaborate with the day shift team to ensure seamless operational continuity.
- Conduct routine system maintenance and updates.
Qualifications
- Minimum of 2 years of experience in IT Helpdesk or Technical Support.
- Must be available to work the Night Shift (e.g., 10:00 PM - 6:00 AM).
- Strong knowledge of Windows, Linux, and Active Directory environments.
- Excellent problem-solving skills and customer service orientation.
- CompTIA A+ certification or equivalent technical experience is preferred.