Job Description
Are you looking for a night shift job that offers flexibility and immediate impact? Nexus Systems is hiring a Tech Support Specialist to join our Los Angeles team starting this week.
We are a forward-thinking tech firm seeking dedicated professionals to maintain our 24/7 operations. If you have a knack for problem-solving and want to work in a dynamic environment, apply now!
Why Join Us?
- Start Immediately: Onboarding begins as soon as you accept the offer.
- Competitive Pay: Earn between $22 and $30 per hour based on experience.
- Flexible Schedule: Full-time night shift hours (10 PM - 6 AM or similar).
Responsibilities
- Provide tier 1 and tier 2 technical support to internal employees via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Monitor system performance and alert the team to potential outages during off-hours.
- Document all support tickets and solutions in the IT service management system.
- Assist with software installations, patch management, and security updates.
- Collaborate with the day shift team to ensure seamless workflow transitions.
- Respond to help desk tickets with a focus on speed and accuracy.
Qualifications
- High school diploma or GED required; Associate degree in IT or equivalent experience preferred.
- 1-3 years of experience in technical support, help desk, or IT operations.
- Must be available to work the night shift consistently.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Basic understanding of VPNs, firewalls, and cloud services.