Job Description
Are you a night owl looking for a high-impact role?
We are currently urgently hiring a Night Shift Technical Support Specialist to join our growing team in Dallas, TX. If you thrive in a fast-paced environment and enjoy solving complex technical problems, we want to hear from you.
Why Apply?
- Competitive Pay: $18 - $25/hr based on experience.
- Immediate Start: Immediate openings for the right candidate.
- Modern Environment: Work with cutting-edge technology in a supportive culture.
Don't miss this opportunity to advance your career while working the hours that work best for your lifestyle.
Responsibilities
- Provide 2nd and 3rd level technical support via phone, email, and live chat to internal and external clients.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Maintain accurate and detailed documentation of all support tickets and resolutions in the CRM system.
- Collaborate with the day shift team to ensure seamless knowledge transfer and issue resolution.
- Escalate complex technical issues to senior engineering teams when necessary.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1+ years of experience in technical support, helpdesk, or customer service.
- Strong problem-solving skills with the ability to think critically under pressure.
- Must be willing and able to work night shifts (10:00 PM - 6:00 AM).
- Excellent written and verbal communication skills.