Job Description
Join Our Elite Night Shift Team in Atlanta, GA
We are currently hiring immediately for a Night Shift Support Specialist to join our high-growth technology division in the heart of Atlanta. If you thrive in a fast-paced environment and are looking for a stable, lucrative position with immediate start availability, this is your opportunity.
Our 24/7 operations require a dedicated team to ensure seamless service delivery overnight. As part of our premium support network, you will be the first line of defense for our clients, utilizing advanced tools to resolve technical inquiries and maintain system integrity.
Why You Should Apply:
- Immediate Start: Start earning as soon as this week.
- Shift Differential: Earn up to $24/hr with our premium night shift premium.
- Modern Facilities: Work in a state-of-the-art facility in Midtown Atlanta.
- Benefits Package: Comprehensive health, dental, and vision insurance.
Don't miss this chance to advance your career in a role that offers flexibility and competitive pay. Apply today!
Responsibilities
- Monitor server infrastructure and network performance during night shift hours to ensure 99.9% uptime.
- Diagnose and troubleshoot hardware and software issues for remote and on-site clients.
- Document technical tickets and resolutions in our CRM system for night-crew handover.
- Escalate complex issues to senior engineering teams promptly.
- Perform routine system updates and security patches during low-traffic periods.
- Maintain a professional and helpful demeanor when communicating with clients via phone, email, or chat.
- Adhere to all safety protocols and operational procedures.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Previous experience in a technical support or helpdesk role (1+ years preferred).
- Strong understanding of Windows, macOS, and common office software.
- Ability to work independently and make sound decisions with limited supervision.
- Excellent verbal and written communication skills.
- Must be willing to work the night shift (10:00 PM - 6:00 AM).
- Reliable transportation to the Atlanta location.