Job Description
Urgent Hiring: Start This Week!
We are looking for a Night Shift IT Support Specialist to join our elite technical team in Washington, DC. If you have a passion for technology and thrive in a 24/7 operational environment, apply today and start your new career immediately.
Our client offers a competitive benefits package, including comprehensive health coverage, 401(k) matching, and paid time off. Join a company that values your expertise and offers a clear path for career advancement in the heart of the nation's capital.
Responsibilities
- Provide Tier 2 & Tier 3 Technical Support: Resolve complex hardware and software issues for internal employees across the DC metro area.
- Incident Management: Monitor the ticketing system (ServiceNow) and prioritize critical incidents during the night shift to ensure business continuity.
- Hardware & Software Deployment: Assist in the setup, configuration, and maintenance of workstations, printers, and mobile devices.
- Network Troubleshooting: Diagnose and resolve connectivity issues, VPN access problems, and local area network (LAN) outages.
- Security Compliance: Ensure all end-user devices comply with company security policies and perform regular security scans.
- Documentation: Maintain accurate records of incidents, resolutions, and technical configurations.
Qualifications
- Experience: Minimum of 2 years of professional IT support or Help Desk experience.
- Availability: Must be available to work night shifts (e.g., 11:00 PM - 7:00 AM) on a rotating schedule.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office Suite, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical staff.
- Education: Associate degree in Computer Science, IT, or related field preferred; Bachelor's degree is a plus.
- Problem Solving: Strong analytical skills with the ability to troubleshoot under pressure.