Job Description
Start your career immediately with Chicago Connect Solutions! We're seeking dynamic Customer Service Representatives to join our award-winning team. This is a direct-hire opportunity with competitive benefits and growth potential. Join our mission to deliver exceptional service to Chicago's thriving business community.
Our ideal candidate thrives in fast-paced environments and possesses exceptional communication skills. If you're ready to make an impact from day one, we encourage you to apply.
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Maintain 95% customer satisfaction rating through quality interactions
- Meet/exceed daily performance metrics including call volume and resolution time
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years customer service experience in call center environment
- Proficient with CRM software and MS Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends
- Must pass background check and drug screening