Job Description
We are seeking a dedicated Night Shift Customer Support Specialist to join our elite team in Jacksonville, FL. If you are looking for a role that starts this week and offers a competitive pay structure with flexible scheduling, this is your opportunity.
As a critical member of our operations team, you will be responsible for ensuring our clients receive top-tier support during off-peak hours. We pride ourselves on our high-conversion culture and are looking for individuals who are driven, empathetic, and ready to hit the ground running.
Why Join Us?
- Immediate Start: Positions available to begin this week.
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Modern Environment: Work with cutting-edge tools and supportive management.
Responsibilities
- Provide exceptional technical and customer support to clients during overnight shifts.
- Resolve incoming inquiries via phone, email, and chat with a focus on first-contact resolution.
- Log and update detailed records of all customer interactions and service tickets.
- Collaborate with the day shift team to ensure continuity of service.
- Identify trends in customer issues and suggest process improvements.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous experience in customer service, IT support, or call center operations.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong verbal communication skills and a professional telephone manner.
- Proficiency with CRM software and Microsoft Office Suite.