Job Description
We are currently hiring immediately for dedicated Customer Support Specialists to join our high-performing team in Houston, TX. If you are looking for an urgent weekend shift opportunity with immediate start dates and competitive pay, this is the role for you.
As a key member of our support team, you will play a crucial role in resolving client inquiries and maintaining our high service standards during peak weekend hours. We offer a dynamic work environment with excellent benefits and a chance to grow your career in the tech industry.
Why Apply?
- Immediate Start Available
- Weekly Payroll
- Weekend Shift Premium Bonuses
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Resolve technical issues and troubleshoot account-related problems for our client base.
- Document all interactions and resolutions in the CRM system accurately and in a timely manner.
- Collaborate with the Monday-Friday team to ensure seamless handovers during shift transitions.
- Maintain a high level of customer satisfaction (CSAT) scores during weekend operations.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support is highly desirable.
- Must be available to work weekends (Saturday and Sunday).
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong typing skills (minimum 35 WPM).
- Excellent verbal and written communication skills in English.