Job Description
We are seeking a highly motivated Night Shift Customer Support Specialist to join our elite operations team in New York, NY. This is an immediate start opportunity for individuals ready to take on a critical role in our 24/7 service delivery model.
In this position, you will serve as the voice of our brand during evening hours, handling complex technical inquiries and ensuring our clients receive world-class support. We offer a competitive salary, a comprehensive benefits package, and a collaborative environment that values your expertise.
Key Benefits:
- Start This Week: Immediate onboarding and training.
- Flexible Night Shifts: Choose from various rotation schedules.
- Competitive Pay: Up to $22.00/hour based on experience.
- Modern Technology: Work with the latest CRM and support tools.
Responsibilities
- Manage high-volume incoming calls and chats during the night shift (10:00 PM - 6:00 AM).
- Diagnose and troubleshoot technical issues for enterprise clients with precision and speed.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to senior technical leads to ensure zero downtime for clients.
- Maintain a high level of empathy and professionalism in all communications.
- Collaborate with the day-shift team to ensure seamless service handovers.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or Business preferred.
- Previous experience in technical support, customer service, or call center environments.
- Must be legally authorized to work in the USA.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and adapt to changing priorities.
- Basic proficiency in Microsoft Office Suite.