Job Description
Are you a night owl looking for a rewarding career? Apex Support Solutions is seeking dedicated individuals to join our Washington DC team for immediate night shift openings.
As a Night Shift Customer Support Specialist, you will be the voice and face of our brand during our peak operational hours. We offer a collaborative environment, competitive benefits, and the flexibility you need to thrive while working in the heart of the nation's capital.
Why Join Us?
- Immediate Start: No waiting – we want you on board now.
- Competitive Pay: Earn between $20 and $25 per hour based on experience.
- Modern Facilities: Work in a state-of-the-art office in DC.
- Growth Opportunities: Clear pathways for career advancement.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex issues efficiently and escalate tickets to upper management when necessary.
- Maintain accurate records in the CRM system and ensure strict data integrity.
- Adhere to company policies, quality assurance standards, and compliance regulations.
- Collaborate with cross-functional teams to improve overall customer satisfaction (CSAT).
- Stay updated on product knowledge and service protocols.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or technical support roles.
- Must be available to work night shifts, weekends, and holidays.
- Strong typing speed (45+ wpm) and computer navigation skills.
- Excellent verbal communication and conflict resolution abilities.
- Ability to work independently in a fast-paced, quiet environment.