Job Description
Are you looking for a stable, high-paying role with a flexible schedule? Apex Global Solutions is hiring immediately for Night Shift Customer Support Specialists to join our dynamic team in San Francisco, CA.
We are seeking dedicated professionals to provide exceptional technical and service support to our clients during the overnight hours. This is a unique opportunity to work in a quiet environment while earning a premium hourly rate.
Why You Should Apply:
- Immediate Start: We offer rapid onboarding for qualified candidates.
- Competitive Compensation: Earn between $25.00 and $35.00 per hour.
- Structured Hours: 10:00 PM - 6:00 AM schedule.
- Modern Environment: Work from a state-of-the-art facility in the heart of SF.
Responsibilities
- Provide first-level technical support and troubleshooting via phone and chat.
- Resolve customer inquiries and issues efficiently within established service level agreements (SLAs).
- Maintain accurate and detailed records of all customer interactions in Salesforce.
- Escalate complex technical issues to the Senior Team Lead or Engineering department.
- Collaborate with the Day Shift team to ensure seamless service handovers.
- Adhere to company security protocols and data privacy standards.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Strong problem-solving skills and ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Must be legally authorized to work in the United States.
- Ability to work independently and stay focused during quiet hours.