Job Description
We are urgently seeking dedicated professionals to join our night shift operations team in Houston, TX. This is a fantastic opportunity for those seeking immediate employment with a competitive compensation package.
As a Night Shift Support Agent, you will play a critical role in maintaining our service standards during off-hours. We pride ourselves on our high-conversion culture and offer a supportive environment for career growth.
Why Join Us?
- Competitive hourly pay ($18 - $25/hr).
- Immediate start dates available.
- Comprehensive health benefits for full-time employees.
- Flexible scheduling and shift differentials.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during night shifts.
- Provide technical troubleshooting and solutions to ensure high customer satisfaction.
- Maintain accurate and detailed logs of all customer interactions and support tickets.
- Collaborate with day-shift teams to ensure seamless operational continuity.
- Adhere to all company policies, procedures, and quality assurance standards.
- Identify trends in customer issues and report them to management.
- Escalate complex technical issues to senior support staff when necessary.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer support, call center, or technical help desk is preferred.
- Strong command of the English language (verbal and written).
- Ability to work independently and stay focused during night hours.
- Basic proficiency with computers and CRM software.
- Must be located in or willing to commute to Houston, TX.