Job Description
Are you looking for a stable, rewarding career with immediate availability? Metro Night Operations is expanding its 24/7 support center in Washington, DC and is hiring immediately for dedicated Night Shift Customer Service Representatives. Join a team that values reliability, professional growth, and a culture of support.
We are seeking individuals who thrive in a fast-paced environment and can provide exceptional service to our clients during evening and overnight hours. This is an excellent opportunity for those seeking full-time employment with competitive pay and comprehensive benefits.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Immediate Start: No waiting period – get to work as soon as you qualify.
- Shift Flexibility: Full-time night shift schedules available.
- Benefits Package: Medical, dental, vision, and paid time off.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email during night shift hours.
- Resolve customer issues and complaints with empathy and efficiency.
- Document all interactions accurately in the CRM system.
- Collaborate with the day shift team to ensure continuity of service.
- Identify trends in customer feedback and escalate complex issues.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or a related field is preferred.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer systems.
- Ability to work independently with minimal supervision.