Job Description
We are currently seeking a highly skilled and motivated Network Support Specialist to join our 24/7 operations team in Phoenix, AZ. This is a critical role for a professional who thrives in a fast-paced environment and wants to start immediately. As part of our elite technical team, you will ensure the stability and security of our corporate infrastructure during peak hours.
At Apex Tech Solutions, we offer a competitive benefits package, including health insurance, a 401(k) match, and comprehensive paid training. If you are ready to accelerate your career and join a team that values technical excellence, we want to hear from you.
Responsibilities
- Monitor Infrastructure: Continuously monitor network performance, servers, and hardware to ensure 99.9% uptime and identify potential bottlenecks.
- Ticket Resolution: Prioritize and resolve high-priority technical support tickets and service requests within established SLAs.
- Security Maintenance: Implement and enforce network security protocols, including VPN access control and firewall management, to protect sensitive data.
- System Updates: Schedule and execute software patches, security updates, and firmware upgrades during the night shift to minimize disruption to business operations.
- Incident Response: Lead the initial troubleshooting and resolution of critical network outages and system failures.
- Documentation: Maintain accurate and up-to-date technical documentation, including runbooks, incident reports, and configuration changes.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
- Experience: Minimum of 3-5 years of experience in network administration, IT support, or system administration.
- Certifications: Valid CCNA or CCNP certification is strongly preferred.
- Technical Skills: Proficiency in TCP/IP, DNS, DHCP, routing, switching, and VPN technologies. Experience with Cisco and Juniper networking equipment.
- Availability: Must be available to work full-time night shifts (e.g., 11:00 PM - 7:00 AM or similar) with the ability to start immediately.
- Communication: Excellent written and verbal communication skills for documenting technical issues and interacting with cross-functional teams.