Job Description
Join our dynamic team as an entry-level IT Support Specialist in Indianapolis! We're urgently hiring motivated individuals to provide critical technical support to our growing client base. This is your chance to launch your tech career with hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals. No prior experience required – we provide comprehensive training!
At NexGen Tech Solutions, we believe in nurturing talent. You'll work alongside industry experts in a collaborative environment, gaining exposure to cutting-edge technologies while supporting Fortune 500 clients. This full-time position offers competitive benefits, professional development opportunities, and a clear career path within our expanding organization.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices
- Monitor system performance and security protocols using enterprise tools like Splunk and SolarWinds
- Document technical issues and resolutions using IT service management software (Jira)
- Collaborate with senior engineers on complex system upgrades and migrations
- Assist with cybersecurity initiatives including patch management and vulnerability assessments
- Train end-users on new software implementations and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly and adapt to new technologies
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation for occasional client visits
- Must be available for occasional after-hours support on rotation