Job Description
Join our dynamic team at TechForward Solutions as an entry-level IT Support Specialist! We're urgently hiring motivated individuals in Cleveland, OH to deliver exceptional technical support to our growing client base. This is your opportunity to launch a rewarding career in IT with comprehensive training and growth opportunities. No prior experience required – we're looking for eager learners with strong problem-solving skills and a passion for technology.
Our collaborative environment offers competitive benefits, flexible scheduling options, and mentorship from industry experts. Help us empower businesses through innovative IT solutions while advancing your own professional development. Apply today to start your journey with us!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with user account management and access permissions
- Document technical issues and resolutions in service management systems
- Collaborate with senior technicians on complex problem-solving
- Conduct routine system maintenance and updates
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent required; college degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong customer service and communication skills
- Ability to troubleshoot hardware and software issues logically
- Willingness to learn new technologies through company training
- Valid driver's license and reliable transportation
- CompTIA A+ certification a plus but not required